Plain language first, legal text second. No surprises - that's a brand value, not a slogan.
Firate is operated by Tekovate s.r.o., Teslova 1129/2B, 702 00 Moravská Ostrava a Přívoz, Czech Republic. IČO: 22505075, DIČ: CZ22505075, registered at the Regional Court in Ostrava. Contact: [email protected].
Firate provides point-of-sale, self-order kiosk, kitchen display, QR table ordering, online storefront, loyalty, inventory, reporting and staff management software for restaurants and food businesses. Features per plan are described on the Pricing page; plans are cumulative and each includes everything below it. Feature status (done, partial, in progress) is published in our feature report, available on request.
Firate charges 0% commission on orders placed through your storefront, QR ordering or kiosk on every plan. Card acquirers and payment providers (Stripe, Comgate, your terminal provider) charge their own processing rates; Firate adds nothing on top. Until online card payments are live on the storefront and kiosk, such orders are settled at your counter. Firate Pay, an embedded payments option with a partner acquirer, is planned for 2027 and will have its own terms.
Your menu, orders, customer records, inventory and business data belong to you. You can export them at any time, on any plan, including after cancellation. Receipts and reports are generated from your data; you remain responsible for your tax filings.
We process account data (name, email, phone), business data (menu, orders, transactions, staff records) and technical data (logs, device information) solely to provide and improve the service. Guest accounts on your storefront store the guest's name, contact details, order history and loyalty ledger for your restaurant only. We use your contact details only to communicate about Firate - GDPR compliant, no spam.
Data is isolated per restaurant in our systems; a restaurant never sees another restaurant's data. Public order-tracking pages deliberately do not expose personal details.
Analytics: we measure how firate.co, the Firate apps and restaurant storefronts are used with PostHog (PostHog Inc., data stored in the EU, Frankfurt). On firate.co and storefronts we set analytics cookies and record anonymised sessions (all form inputs masked) only after you accept the cookie banner; without consent we count page views anonymously, without cookies or a persistent identifier. In the restaurant apps we identify staff by an internal user id only - never by name, email or phone - and we never send guests' personal data, payment details or exact order amounts. Do-Not-Track is respected.
Tekovate s.r.o. acts as a data processor for the personal data of your guests and staff that you store in Firate, and as a data controller for your account data. Data is hosted in the EU. A data processing agreement is part of these terms; sub-processors are listed on request via [email protected].
If Firate isn't right for you, cancel anytime - you will not be billed again after the current billing month. If you were charged in error, or within 14 days of a first paid charge you decide the plan isn't a fit, write to [email protected] and we will refund it. Hardware purchases follow the warranty and return terms of our partner Satomar (Brno).
